Refund policy
Return and Refund Policy
This policy has two parts. Part 1 covers products you buy from our partner brands through links on our site. Part 2 covers products you buy directly from OrganicCoffee.com.
Part 1: Partner Brand Products (Coffee, Grinders, Espresso Makers)
Most products on our site link out to partner brands, such as Volcanica Coffee, Mazzer, and Wacaco. When you click "Buy at [Brand]," you leave our site. You complete your purchase and payment on the partner's site.
OrganicCoffee.com does not process these orders. We do not ship these products. We do not hold this stock.
The partner brand handles your return or refund. Each brand sets its own return policy and return window. Contact the brand directly to start a return. Use the order confirmation email from that brand for your order details.
If you bought a product through an Amazon link on our site, contact Amazon customer service for returns and refunds.
Part 2: Direct Purchases from OrganicCoffee.com
Some products, such as our branded merchandise, ship directly through our OrganicCoffee.com checkout. Our fulfillment partner prints and ships these orders. We do not hold this stock in a warehouse. Your order ships once our partner completes it. Shipping times can vary.
Return window: You have 30 days from the delivery date to request a return.
Condition: The item must be unused and in its original condition.
Return shipping: You pay the cost to ship the item back to us.
Refund timing: We issue your refund within 7 business days after we receive and inspect the returned item. The refund goes to your original payment method.
Damaged or defective items: Contact us within 30 days of delivery. Include photos of the damage. We will send a replacement or issue a full refund at no cost to you.
Non-returnable items: We do not accept returns on final sale items.
How to start a return: Email adam@organiccoffee.com. Include your order number and the reason for your return.
Shipping area: We currently ship to addresses in the United States only.