Refund policy

This policy covers products you buy at the OrganicCoffee.com checkout.

How to start a return

Email gavin@organiccoffee.com within 30 days of delivery. Include your order number and the reason.

Coffee, tea, and food

We cannot accept returns of opened food. If an item arrives damaged, spoiled, or wrong, email us within 30 days of delivery with a photo. We send a replacement or a full refund at no cost to you.

Brewing gear and unopened items from partner brands

You can return an unused item in its original packaging within 30 days of delivery. The partner brand reviews the return and sends a return label. The item goes back to the partner brand, not to us. Some gear carries a manufacturer warranty. We help you reach the brand.

OrganicCoffee.com merchandise

You can return an unused item in its original condition within 30 days of delivery. You pay the return shipping. We do not accept returns on final sale items. If a printed item arrives damaged or defective, email us within 30 days with a photo. We send a replacement or a full refund at no cost to you.

Refunds

We refund your original payment method. For partner-brand items, the refund is issued when the partner brand receives the item. For merchandise, we refund within 7 business days after we receive the item.

Amazon purchases

Amazon handles returns for orders placed through an Amazon link on our site. Contact Amazon customer service.

Shipping area

We ship to addresses in the United States only.